Customer Service Information

AUTOMATIC PAYMENT OF YOUR MONTHLY BILL IS NOW AVAILABLE!!
Inquire at the Mims Billing Office (321) 264-5130
or
Barefoot Bay (772) 664-5916
or
Download the Appropriate form in Acrobat Reader Format to Submit to your Billing Office

Pool Fill Credits

The Utility Services Department allows a sewer credit for the filling of a swimming pool. Please make your request in writing, or by Downloading the form and faxing it to 321-633-2095, or by sending an E-mail to the Utility Services Department within thirty (30) days of the date of filling the pool.

• Credits for filling swimming pools are limited to one (1) per customer in a twelve (12) consecutive month period.
• Once the request has been received, the department will calculate an average sewer bill based on the consumption of the four months previous to the filling of the pool. If there is no consumption history prior to the filling of the pool, the department will use the four months subsequent to the filling.
• Once the average sewer bill has been calculated, the department will credit the difference between the average bill and the actual bill containing the pool fill to the next available sewer bill.
• Since the sewer rates are capped at 12,000 gallons, no credits will be issued for average bills over 12,000 gallons.
• Failure to pay the actual sewer bill in anticipation of the credit could result in termination of water service.

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Water Service Leak Credits

The Utility Services Department allows a sewer credit for a water service leak that does not result in water entering the sewer system. Please make your request in writing to the Utility Services Department within sixty (60) days of the occurrence of such a break or leak.

• Customers must provide a plumber’s bill for the service line repairs, or certify that he/she has performed repairs which are available for inspection.
• Once the request has been received, the department will calculate an average sewer bill based on the consumption of the four months previous to the water line break. If there is no consumption history prior to the leak, the department will use the four months subsequent to the leak.
• Once the average sewer bill has been calculated, the department will credit the difference between the average bill and the actual bill containing the leak to the customer’s next available sewer bill.
• If the leak has occurred over a period of time, the credit is be limited to two months. Failure to pay the actual sewer bill in anticipation of the credit could result in termination of water service.

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Payment Extensions

The Utility Services Department will grant one (1) payment extension per customer per twelve (12) month period for payment of the monthly bill.

• The extension will be limited to no more than seven (7) days, and the request must be made prior to the scheduled date for termination of service.
• Under unusual circumstances, the department may authorize a special payment schedule for impact fees.
• To be eligible for a special payment schedule, request must be made in writing at least thirty (30) days prior to the due date for the impact fee.

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