Performance Management is defined as the process of determining whether measurable goals and objectives are achieving intended outcomes. This process includes determining performance measures, monitoring performance measures, and reporting performance measures to all stakeholders for the purpose of communicating effectiveness, efficiency, transparency, accountability and value.
By utilizing this process, Departments underneath the Board of County Commissioners will be able to:
- Objectively track our performance in comparison to the Goals and Objectives that the Board has established through its policies
- Track our performance over time to determine how effective and efficient we are in meeting the Boards stated goals and objectives
- Communicate these results to the Board
There are various benefits of to utilizing a performance management process. Some of the key benefits of this performance management are as follows:
- Allows government to increase efficiency
- Allows government to make better decisions
- Measuring and monitoring performance in comparison to the stated goals allows government to determine their effectiveness
- Measuring, monitoring, and communicating performance results and demonstrates the value of programs in a measurable way
- Communicating results allows government to be transparent.
- Measuring and monitoring the right things provides management with data necessary to make informed decisions
As part of the budget development process, the County’s various services are broken down into strategic operational areas that include Public Safety; Health, Community & Economic Services; Infrastructure; Transportation & Environment; Culture and Recreation; and Management Services. The most efficient organizations are those who have their strategic operational areas aligned with the Vision, and here in Brevard County, we do this through the County’s Strategy Map.
The strategy map shows the County’s overall business strategy in focus areas, which allows the County to meet the goals in its operational areas that ultimately lead to achieving the Vision. The focus areas are read from bottom to top and start appropriately with Financial Management as the key to building a successful foundation for the organization. Next is investing in our most important asset – our people through Employee Development & Innovation. With an appropriately trained and motivated workforce, we focus our energies on finding greater Operational Effectiveness and Efficiencies. And all of these areas together allow the County to meet (and hopefully exceed) the expectations of our Customers, and communicate performance and illustrate the value of services that are provided by Brevard County Board of County Commissioners.
Balanced Scorecard Management System
Brevard County will be utilizing a Balanced Scorecard Management System to properly communicate performance measures throughout the organization. Each measurement in the system is linked directly to the strategic direction of the organization. With the inclusion of the Balanced Scorecard Management System, Brevard County will continue managing business processes that are geared towards meeting customer requirements and continuous improvement.
Brevard County’s Balanced Scorecard Management System will allow for the following to be accomplished:
- Clear understanding and communication of performance measures throughout the organization
- Strategy maps that provide a critical link between a complex strategic plan and a clear, concise balanced scorecard or dashboard
- Reporting on an initial corporate balanced scorecard or dashboard
- A distributed management team to deploy customized, cascaded balanced scorecards downward and across business units and functions
- Personalized performance information delivered to specific individuals managing the key strategy-related activities within the organization
- Management of key improvement initiatives and to check alignment to key strategic measures and objectives
- Linkage of the strategic objectives from top management to front-line employees, while also aligning and managing those employees’ personal goals
For more information on Brevard County’s Performance Management process, please contact the Budget Office at 321.633.2153 or by email at
budget.office@brevardcounty.us.